Alexander Börsch
Director Operational Excellence & Delivery @Intrum
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WORK HISTORY
Director Operational Excellence & Delivery @Intrum
Leading Operational Excellence & Delivery across Germany & Austria with a focus on margin expansion and process scalability. Transforming legacy operations into a data-driven, tech-enabled performance engine.Key Responsibilities & Achievements:• Operational Execution & Steering: Orchestrating the operational planning, forecasting, and resource allocation to ensure daily delivery targets and rigorous adherence to SLAs.• Value Creation & Efficiency: Driving measurable EBITDA impact by reducing Cost-to-Collect. Successfully decoupling revenue growth from headcount through targeted automation and process optimization.• Tech-Enabled Operations: Moving from \"Pilot-Mode\" to production at scale. Implemented AI-driven workflows and modernized customer interaction and increase service throughput.• Data Strategy & Infrastructure: Architected and launched the \"InsightCloud,\" a centralized data cloud platform replacing legacy silos to enable real-time steering, advanced pricing models, and granular profitability analysis.• Culture of Execution: Shifted the organizational mindset from reactive administration to proactive, metric-based performance management (\"Get things done\").
EDUCATION
University of Mannheim
Master of Science (M.Sc.)
German Air Force
Lieutenant (Reserve)
IPMA
Project Management C-Level
IHK-Akademie Koblenz e.V.
IT-Systemelektroniker
University of Applied Sciences Worms
Bachelor of Science (B.Sc.)
Steuerfachschule Dr. Endriss
Controller
IPMA
Project Management D-Level
ABOUT ALEXANDER BÖRSCH
To me, Operational Excellence isn’t just an administrative function—it is the primary lever for driving enterprise value. I operate at the intersection of operational execution, strategic steering, and modern technology.My focus is not on managing the status quo, but on transforming legacy structures into scalable, tech-enabled performance engines. As a leader in Operational Delivery & Excellence, I orchestrate Operational Execution and Process Delivery powered by Decision Science—driving direct P&L impact not by adding headcount, but through intelligent systems, data transparency, and process discipline.What sets me apart: High-Leverage Leadership: I decouple revenue growth from headcount growth. By strategically leveraging automation, cloud platforms, and AI, I build structures capable of handling higher volumes at decreasing marginal costs (Cost-to-Collect). Tech-Enabled Value Creation: I translate complex technological capabilities (AI, Machine Learning) into hard business cases. I don’t build theoretical pilots; I build tools that directly impact EBITDA and cash flow. Execution & Clarity: I create clarity within complex matrix organizations and transformation phases. I provide the decision-making foundation for the C-Suite and ensure that strategies don’t end in PowerPoint, but are executed on the ground.
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