Michael Mensah
Technical & Simulation Support Specialist @Adtalem Global Education
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WORK HISTORY
Technical & Simulation Support Specialist @Adtalem Global Education
Houston, TX, US
Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.Builds images and software packages to deploy.Assists Student Workers and Support Tech I with Student Help Desk support issues.Assists in the supervision of Student Workers and/or temporary workers.Ensures lab equipment is meeting the requirements of the Academic delivery.Assists in maintaining lab security of equipment and software at all sites.Assists with network, sever, and telecommunication support. Follows standard operating guides and ensures compliance.Participates in training and evaluative sessions and recommends methods to improve lab environments.Performs troubleshooting and support functions for staff, students, and faculty.Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)
EDUCATION
University of Houston
Bachelor of Science - BS, Computer Engineering Technology
University of Houston
Master of Science - MS, Cyber/Computer Forensics and Counterterrorism
ABOUT MICHAEL MENSAH
Cybersecurity analyst with hands-on experience across security operations, threat…
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