Michael Lofthouse

Head of Outsource Partners @Direct Line Group

Leeds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2025 — Present

Head of Outsource Partners @Direct Line Group

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Leeds, GB

EDUCATION

2002 — 2006

Leeds Metropolitan University

Bachelor of Arts (B.A.), History and Politics

SKILLS

Performance ManagementCoachingAccount ManagementChange ManagementCall CentersDirect SalesInsuranceRelationship ManagementSalesManagementStakeholder ManagementTeam LeadershipCustomer RetentionCustomer SatisfactionGeneral InsuranceCustomer ExperienceTeam Management

ABOUT MICHAEL LOFTHOUSE

Direct Line Group benefits from over a decade of expertise in sales, retention, and performance optimization. As Head of Outsource Partners, the focus is on fostering strategic collaborations, enhancing operational effectiveness, and delivering measurable business growth. This role emphasizes building strong partner relationships and enabling sustainable improvements across the organization. Previous experience as Performance Optimisation Manager honed skills in change management, cost oversight, and team engagement, all vital to navigating complex transformations. The mission remains centered on driving impactful outcomes, aligning with company goals, and ensuring a customer-first approach in an evolving insurance landscape.

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Michael Lofthouse — Head of Outsource Partners at Direct Line Group in Leeds, GB | Unifers