Michael Lofthouse
Head of Outsource Partners @Direct Line Group
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WORK HISTORY
Head of Outsource Partners @Direct Line Group
Leeds, GB
EDUCATION
Leeds Metropolitan University
Bachelor of Arts (B.A.), History and Politics
SKILLS
ABOUT MICHAEL LOFTHOUSE
Direct Line Group benefits from over a decade of expertise in sales, retention, and performance optimization. As Head of Outsource Partners, the focus is on fostering strategic collaborations, enhancing operational effectiveness, and delivering measurable business growth. This role emphasizes building strong partner relationships and enabling sustainable improvements across the organization. Previous experience as Performance Optimisation Manager honed skills in change management, cost oversight, and team engagement, all vital to navigating complex transformations. The mission remains centered on driving impactful outcomes, aligning with company goals, and ensuring a customer-first approach in an evolving insurance landscape.
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