Michael Kelly
Sr Service Desk Manager Managed Services @Softchoice
Halifax, NS, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2021 — Present
Sr Service Desk Manager Managed Services @Softchoice
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SKILLS
ManagementNetworkingItil V3 Foundations CertifiedData CenterBlackberryItilOutsourcingProgram ManagementIT OperationsIncident ManagementWirelessService DeliveryTechnical SupportTroubleshootingMobile DevicesItil Service Management Essentials CertificationProblem ManagementLeadershipTelecommunications
ABOUT MICHAEL KELLY
A highly motivated and results-driven leader with extensive experience in the insurance, financial, telecommunications, and managed service industries. An effective problem solver and communicator who leads by example, is quality and customer focused, takes initiative, and fosters a positive attitude towards change. A well-organized manager who possesses solid decision-making skills, approaches challenges with enthusiasm, and is adaptable to changing work environments.
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