Michael Hill

Go-to-market Director @Mycomplaints Ai

St Albans, GB

Utilising many years of experience in complaint management, dispute resolution, marketing, pre-sales, and technology, I am responsible for ensuring that our exciting new tech, mycomplaints.ai, meets the needs of organisations large and small across all sectors.My past successes include taking the hugely successful case management platform iCasework onto the global stage, helping organisations in the private and public sectors better manage complaints, FOI, and GDPR requests. I was a key part of the journey from start-up to corporate post-acquisition at Civica.Now re-united with the founder of iCasework, we look forward to bringing this exciting new proposition to market. mycomplaints.ai is a new kind of AI built specifically for complaint handling. The human-in-the-loop platform keeps professionals in control while using generative AI to: Break down complex complaints Summarise documents, transcripts & CRM history Flag vulnerabilities & assess impact Suggest outcomes, redress, and response letters Support regulatory reporting

The London School of Economics and Political Science (LSE)

MSc, Housing