Michael Fitzgerald
Area after Sales Manager @Audi of America
Signup · Get unlimited contacts
WORK HISTORY
Area after Sales Manager @Audi of America
Serve as a business consultant to the NY City/Long Island dealers, identifying after sales opportunities and work with dealership management to develop innovative solutions and implement process improvement plans.• Drive retail parts and accessory sales and service loyalty to achieve Area objectives.• Ensure customers receive a premium service experience.• Provide guidance and assistance on vehicle repair strategy and buyback prevention.• Counsel dealership management on warranty processes and actively control warranty costs.• Ensure dealers have an optimum Audi parts inventory, sufficient for high fill rate from shelf stock.• Advise dealership management on goodwill decisions, coordinate the execution of goodwill and monitor costs.• Coordinate the resolution of customer relation cases with direct involvement in trade assistance and mediation/arbitration situations.• Assist dealership management in fully utilizing Audi parts and service marketing programs.
EDUCATION
King's College
Bachelor of Science (B.S.), Economics
SKILLS
ABOUT MICHAEL FITZGERALD
Accomplished, motivated, results driven sales and marketing professional with a proven…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.