Josh Johnson
Area after Sales Manager @Audi of America
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WORK HISTORY
Area after Sales Manager @Audi of America
Denver, CO, US
Provide guidance, assistance and reporting to drive more customer-pay repair business and fixing vehicles correctly and efficiently- Maximize usage of goodwill budget to ensure customer satisfaction while working to reduce/minimize trade-assist and buyback offerings - Consult with dealership Parts teams to achieve Parts and Accessories purchase and sales objectives- Interact with After Sales teams to embrace, exhibit, and provide a truly exceptional experience- Advocate Corporate After Sales initiatives and incentives to assist in driving increases in appointments, sales and profitability- Supported Area and Region team where needed to ensure business continuity during personnel changes
EDUCATION
University of Portland
MBA, Marketing
Northwestern University - Kellogg School of Management
Certificate, Audi Leadership Summitt
The University of Iowa Tippie College of Business
BA, Marketing
SKILLS
ABOUT JOSH JOHNSON
PROFESSIONAL PROFILEI have 20+ years of experience, growing my career with increased responsibility and complexity. My qualifications include dealership sales and after sales operations, enhancing dealer and sales performance, knowledge of product lifecycle, managing customer satisfaction, and focusing on quality. Specialties: automotive, benefits administration, budgeting, business development, credit, customer experience, customer relations, finance, financial analysis, financial statements, inventory management, leadership, product lifecycle, Microsoft Excel, Microsoft PowerPoint, personnel, promotional materials, sales, web site production.
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