Michael Falola
Personal Banking Advisor @汇丰
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WORK HISTORY
Personal Banking Advisor @汇丰
Birmingham, GB
EDUCATION
Achievers University
Bachelor of Science - BS
ABOUT MICHAEL FALOLA
With over 10 years of experience in the banking sector, I have developed core competencies in hardware, network administration, HDI support, and electronic channels infrastructure. I am passionate about delivering excellent customer service, enhancing operational efficiency, and ensuring security and compliance. I am currently looking for a new opportunity to leverage my skills and expertise in a dynamic and innovative organization that values collaboration, diversity, and continuous learning. In my most recent role as a Terminal Management Team Member at Heritage Bank, I supported all Experience Centers and Automated Banking Centers on ATM related issues, such as proactive monitoring, postilion project coordination, download initiation, journal and footage generation, transaction query, and vendor escalation. I also obtained three professional certificates in scrum, remote work, and cyber security, demonstrating my commitment to staying abreast of the latest trends and best practices in the IT field. I was able to contribute to the bank\'s vision of providing convenient and secure banking services to its customers, while also enhancing my technical and interpersonal skills.
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