Michael Blumenthal
Customer Success Manager @IBM
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WORK HISTORY
Customer Success Manager @IBM
Responsible for the top Swiss banks and the largest multinational food conglomerate in the world. To ensure that we achieve business outcomes and get the most value out of their investments. Advise on agile practices, change strategies to ultimately foster adoption and innovation. To bring IBM\'s best ideas and innovations and act as their advocate with the IBM product management ensuring alignment of product roadmaps to market needs. Developed and executed strategies and tactics to enable customers to achieve the business outcome. Leverage industry expertise and credibility to establish key senior VP and executive-level relationships and open discussions across all Lines of Business (LOB) within the account. Develop an understanding of their strategic and transformation plans and become a trusted advisor providing new and innovative insights which support their critical business outcomes. Positioned and drove Design Thinking sessions. Leveraging the outputs to build joint strategic plans and business cases that create demand for increased/continued investments. Collaborate with leadership to define core business drivers, success outcomes, and key KPIs that will be used to measure the business impact of these plans. Continually measure and monitor Health metrics and KPIs. Proactively identify issues and coordinate with internal teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points. Identify areas for improvement in both the experience, products and processes. Develop and present quarterly executive briefings to key project stakeholders reporting against key KPIs to articulate current business value delivered, next steps, relevant industry trends and impediments to success. Work with IBM executives, sales leadership, product management and account teams to internalize the customer’s plans to fully support and leverage IBM.
EDUCATION
Ithaca College
Bachelor's degree, Computer Science, Fine Arts
Harvard University
Extension School Business Studies MBA
SKILLS
ABOUT MICHAEL BLUMENTHAL
Customer-centric enterprise professional focused on customer success with over 30 years…
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