Michael Agate Mcp Icce
Senior Service Desk Analyst @TTEC Digital
Placentia, NL, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2022 — Present
Senior Service Desk Analyst @TTEC Digital
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EDUCATION
N/A
Interactive intelligence
ICCE
N/A
HDI Institute
Help Desk Analyst - Certified
2011 — 2011
Interactive Intelligence
IC Administration for Operations
N/A
NiCE
NCIE - CXone Moower ACD/IVR
2009 — 2010
Global Knowledge
MCP - Microsoft Certified Professional
2011
People Cert Group
ITIL Foundation - Service Management
N/A
Shoretel University
Enterprise Contact Center Administration
N/A
Genesys
Purecloud
SKILLS
Network AdministrationVpnVoice Over Ip (Voip)ServersActive DirectoryContact CentersIntegrationDhcpManagementTechnical SupportSaasVoipVendor ManagementIpTelecommunicationsTroubleshootingUnified CommunicationsData CenterDnsProject PlanningProcess ImprovementWindows 7LeadershipWindowsIT ManagementTelephonyCall CenterDisaster RecoveryWanSystem AdministrationItilCall CentersNetworkingCloud ComputingWindows ServerTeam Leadership
ABOUT MICHAEL AGATE MCP ICCE
Sr Support Consultant at Ttec Digital
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