Rose
Head of Academics and Operations @Engineering College Of Technology
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WORK HISTORY
Head of Academics and Operations @Engineering College Of Technology
Stevenage, GB
Spearhead the establishment of academic and operational frameworks for the Engineering College of Technology, ensuring compliance with UK higher education standards. • Develop and implement seamless administrative systems to enhance student experience and academic integrity. • Collaborate with stakeholders to launch a new engineering-focused institution, setting the groundwork for future growth and sustainability.
EDUCATION
Highworth Grammar School
A Levels, History, Politics and Human Biology
Coventry University
Bachelor of Arts (BA), History and Politics
SKILLS
ABOUT ROSE
I’m an experienced operations and customer experience leader with over nine years of expertise in higher education operations, driving process improvements, managing cross-functional teams, and leading impactful transformation projects. I thrive on creating practical, people-centred solutions that make a real difference—whether it’s streamlining workflows, modernising services, or improving customer experience.As Head of Student Experience at the University of Kent, I lead strategic initiatives that enhance service delivery, improve accessibility, and embed a student-centric approach. From implementing digital engagement tools and automation to leading large-scale change programs, I focus on making operations more efficient, effective, and aligned with institutional goals. My approach combines strategic focus with hands-on leadership—building strong teams, fostering collaboration, and ensuring that processes and people work together seamlessly. Whether in higher education operations or other service-driven industries, I bring a data-informed, problem-solving mindset to deliver tangible results. I thrive on tackling challenges, driving innovation, and creating lasting positive change. Always open to new opportunities and collaborations.
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