Armando H.

Senior Engineer @Tata Consultancy Services

Mexico City, MX

As a Salesforce Engineer, I led the design and implementation of innovative solutions that transformed business processes and elevated customer experiences. By developing custom automation, including Flows and Apex Triggers, and creating advanced reporting systems, I enabled business users to gain actionable insights into their operations. My work significantly improved efficiency, empowered decision-making, and contributed to measurable business growth.Key Contributions:Developed formula-driven reporting mechanisms to enable dynamic filters for hierarchical reporting, significantly improving decision-making capabilities.Designed and deployed complex flows and process automations to sync user data across platforms, enhancing data accuracy and operational efficiency.Led the creation of custom fields and automation that supported reporting across teams and management levels, ensuring visibility into lead and opportunity ownership at all organizational tiers.Collaborated closely with business stakeholders to refine requirements and deliver solutions that align with both strategic goals and operational needs.This project was a key driver in improving the scalability of internal processes, ensuring alignment across teams, and maximizing user engagement, all while maintaining a focus on enhancing customer satisfaction and business growth.