Merna Eldeeb
Customer Success Architect @IBM
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WORK HISTORY
Customer Success Architect @IBM
Ehningen, DE
Responsibilities- To deeply understand customer business and technology needs in order to become the face of IBM to the customer - To serve as a trusted technical expert for the customer’s cloud migration, deployment, adoption of Hybrid Cloud & AI Growth Offerings and to built on Red Hat OpenShift or other container-based platforms Leading technical conversations and persuading others to take action based on requirements and value provided by solutions - To handle difficult customers or situations and demonstrate resolutions - A willingness to take initiative and tackle things on your own - Navigating data and people to find answers - Execute customer success plans to drive adoption post-deployment - Co-creating MVPs to accelerate time to value - Driving bootcamps to enable practitioners with essential solutions skills
EDUCATION
German School DEO (Deutsche Evangelische Oberschule)
90%
Cairo University
Licentiate degree
ABOUT MERNA ELDEEB
Helping Customers successfully get the most from their Azure investment
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