Christopher Mercer
Facilities Manager Virginia IT Agency @CBRE
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WORK HISTORY
Facilities Manager Virginia IT Agency @CBRE
Chester, VA, US
EDUCATION
Microsoft Corporation
Certification, MCP, MCDST
Navy Region Northwest
Certificate of Completion, Microsoft Office suite, (80 hours)
Navy Region Northwest
Certificate of Completion, Customer Service & Quality Awareness class (16 hours)
ITT Technical Institute
AAS, Information Systems Technology - Computer Network Systems
SKILLS
ABOUT CHRISTOPHER MERCER
I am a Southern California native. I now live near Richmond VA with my wife, Jenni, of 25 years and my 5 daughters (2 are out of the nest). In my free time, we enjoy traveling wine country & bowling with friends, acting younger than we are. I am passionate about trying new methods, tackling challenges head on, leveraging new technologies for productivity, great books and lots of laughter. I have over a decade of customer service & computer networking experience. I hold a computer science degree and two Microsoft certifications. I received much training & team building experience while enlisted for 8 years in the US Navy. I currently manage critical data center facilities in the Richmond area for the CBRE LFM East region. For the previous 7 years, I managed a professional team of dedicated & talented Johnson Controls facilities maintenance staff for a national client, Rolls-Royce (global gas turbine propulsion systems manufacturer) at the Crosspointe jet engine fan disc production facility on a greenfield site in Prince George, VA. I am a facilities management professional, experienced in operating and maintaining facilities for Fortune 500 companies. I have a history of linking facilities with business strategies, identifying and increasing operational efficiency, while significantly reducing costs. I use data to develop innovative and profitable approaches to problem solving, process improvement, conducting skillful negotiations, developing strong teams, and establishing outstanding relationships with suppliers, critical partners and customers. I have 24+ years of demonstrated experience in understanding and satisfying customers, managing strategic business systems, processes & services, developing and communicating key performance indicators, and execution of contractual obligations. MAXIMO & Datastream 7i CMMS super user / trainer - Microsoft OS & Office expert - Electronics Equipment Specialist (component-level). I use data to drive safety, quality, savings, and performance for my customer.
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