Melody Rackham
Head of Customer Success @Janie Jobs
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WORK HISTORY
Head of Customer Success @Janie Jobs
Irvine, CA, US
Client Success Leadership: Oversee the client success function, ensuring smooth and productive client relationships. • Talent Coordination: Manage and coordinate interviews between clients and offshore talent to ensure strong matches. • Business Growth: Lead upselling efforts, negotiating expanded staffing and placement opportunities for clients. • Process Development: Design and manage comprehensive onboarding systems, streamlining client setup for VOIP, EMR, and other platforms. • Operational Support: Support various operational workflows, contributing to the company’s overall efficiency.Focused on creating seamless client experiences and building long-term partnerships to help clients succeed.
EDUCATION
Brigham Young University - Idaho
Associate's degree, Business Management
BloomTech
Full Stack Web Development , Web Development
Florence-Carlton High School
Diploma, High Honors
ABOUT MELODY RACKHAM
Head of Customer Success @ Janie
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