Joshua Kaan
Principal Customer Success Manager @Gem
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WORK HISTORY
Principal Customer Success Manager @Gem
San Francisco, CA, US
Promoted from Senior CSM to Principal CSM, the highest CSM level at Gem and the company\'s 1st ever Principal Customer Success Manager- FY2025 Club Winner (1 of only 2 winning CSMs)- FY2025,#1 in Enterprise Customer Success based on Utilization, Renewal Rate, and Expansion- FY2024 Club Winner (1 of only 2 winning CSMs)- FY2024,#1 in Enterprise Customer Success based on Utilization, Renewal Rate, and Expansion
EDUCATION
The London School of Economics and Political Science (LSE)
MSc, Political Economy of Late Development
University of California, Berkeley
B.A., Political Science
SKILLS
ABOUT JOSHUA KAAN
Customer Success and GTM experience in social media, recruiting, and technology. I\'m the first ever Principal Customer Success Manager in Gem\'s history. This means as a Principal CSM in the Enterprise segment, I\'m the most senior CSM and I\'m in the largest account segment. I\'ve managed a book which has ranged from the mid-20 to the mid-30 accounts, totaling between $3M to over $4M in ARR.I\'ve finished as the #1 Enterprise CSM every year I\'ve been at Gem:#1 CSM in FY2021 (including #1 overall), FY2022, FY2023, FY2024I\'ve spoken at- Talent Connect (LinkedIn\'s Talent Acquisition Industry Conference)- Gem\'s Talent Summit- RecOps Con- The Berkeley Network Webinar Series (Cal Alumni Association)- LinkedIn webinars- Presented LinkedIn profile best practices to members of the European Parliament and Directors from the European Commission- Presented LinkedIn Profile best practices at Disney offices in California, Florida, and at ESPN HQFun Facts- I\'ve lived in Hong Kong, London, California, and Montana- Completed SF Marathon 5x
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