Melissa Veltrie

Retail Sales Consultant @AT&T

Raleigh, NC, US

Maintain knowledge of current promotions and product development in order to best position a well-rounded solution for the customer • Maximize sales by up-selling after promptly identifying customers’ interests • Assist store manager in maintaining a positive environment, yielding fast, efficient, and friendly service • Advise customers with their selections in order to effectively accommodate their personal needs • Administer point of sale opening and closing procedures • Maintain exceptional WTR (Willingness to Recommend) scores through excellent customer service • Assist customers with the purchase of products, services, features, and bill payments • Receive and process cash and credit payments for in-store purchases • Place tailored merchandise orders according to customer\'s needs • Demonstrate that the customers come first by serving them with a sense of urgency • Work as a team member to provide the highest level of service to customers • Maintain friendly and professional customer interactions at all times • Verify that all merchandising standards are upheld on a daily basis

West Johnston High School

High School Diploma

William Peace University

Bachelors of Science (B.S.), Business Administration & International Business Concentration

Martinsburg College

Certificate, Medical Office Management/Administration