Melissa Pollock
V P Client Success @Amplifai
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WORK HISTORY
V P Client Success @Amplifai
Dallas, TX, US
AmplifAI is an all-in-one, performance enablement platform revolutionizing how companies lead & develop front-line supervisors and employees!Caring for: • Client Relations, Onboarding, Project Management, Launch, Rollout Training, Adoption, Support, Effectiveness, Reporting and ROI • Learning & Development: Content design for Micro- and Nano-learnings and Product Training • Behavior-based Performance Coaching and Coach the Coach training and development • Certified COPC Implementation Leader • Speaker, Author, Content Marketer • ICMI 2018 Featured Contributor
EDUCATION
Nova Southeastern University
Leadership
Bridgewater College
BA, Psychologoy
SKILLS
ABOUT MELISSA POLLOCK
I love all things brain and behavior science and have expertise in HPI, transformational behavior-based performance coaching, learning & development, training & quality, behavior profiling, and developing leaders\' soft-skills, coaching competency, and communications effectiveness.At AmplifAI, our Teams help set up, then onboard clients onto our platform, engaging as a deep, collaborative partner throughout the customer journey, not just a \'provider\'. Navigating support, change management, relationship management, and growth, our Client Success Leaders ensure engagement and ROI, as well as the ongoing alignment between your operations environment and your AmpliffAI platform!Competencies: 1. Contact Center Operations Human Process Improvement2. Organizational Development & Psychology 3. Expert Coach & Leader Developer4. Learning & Development - Content Development, Delivery, Onboarding 5. Quality Assurance6. HR, Performance Management & Talent Development 7. Relationship Management, Account Management, Sales and Growth8. Writing, Speaking, Content MarketingFavorite Quotes:\"Whether you think you can or you can\'t, either way you\'re right.\"- Henry Ford\"We must BE the change we wish to see.\"- Gandhi \"Your input determines your output\"- Zig Ziglar\"It\'s not your job to make them drink.it\'s your job to make them thirsty!\"- Winnie Ary“If it is to be, it’s up to me.”
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