Melissa Overgaard
Director of Client Success @Ad Astra
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WORK HISTORY
Director of Client Success @Ad Astra
Overland Park, KS, US
Lead a team of highly skilled Client Success Leads - Responsible for the retention and renewal of 550+ clients and NRR has grown by 4% over last 2 years- Accountable for the expansion pipeline- Created client segmentation strategy to allow for a scalable and repeatable client experience - Operationalize client engagement (business reviews, success plans, client visits) by utilizing salesforce- Facilitate cross-company risk mitigation meetings leading to a 10% reduction of at-risk clients in 2024- Evaluate adoption using Gainsight
EDUCATION
UMKC Henry W. Bloch School of Management
Master of Business Administration - MBA
TEFL International
Teaching English as a Foreign Language
Northwest Missouri State University
Bachelors, Business Management/Marketing
ABOUT MELISSA OVERGAARD
As a Director of Client Success, I specialize in driving net retention, renewals and…
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