Melissa Welty

Director of Process Design Operations @Thomas James Homes

Aliso Viejo, CA, US

Conduct ongoing analysis of business processes and system workflows to identify and resolve inefficienciesServe as HomebuilderONE subject matter expert, providing technical guidance and best practice recommendations aligned with business needsDeveloped exception reports to identify and resolve data gaps impacting construction schedules and budgetsFacilitated planning, testing, and training for cost code implementation in HomebuilderONE, differentiating base house vs. optionsLed the implementation of a functional owner structure for 10 departments to drive accountability and process ownershipDesigned and launched a comprehensive onboarding and training framework across 10 business functions, including content development and deliveryProject managed the end-to-end development and deployment of a custom underwriting application for Acquisitions, enabling streamlined deal creation and corporate reviewDelivered ongoing training on business processes and HomebuilderONE system usage to drive adoption and consistencyAuthored and executed test scripts for security role changes to ensure proper access controlsSupported rollout of interior design options program by structuring HomebuilderONE data and advising on efficient configuration

University of Oklahoma Gene Rainbolt Graduate School of Business

Master of Business Administration - MBA

Texas A&M University

Bachelor of Business Administration (BBA)

University of Oklahoma - Price College of Business

Master of Science - MS