Melissa Reyna
Growth Advisor @Thena
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WORK HISTORY
Growth Advisor @Thena
San Francisco, CA, US
When my previous COO reached out looking for growth advisors for his next startup, I jumped at the chance to put my expertise in client relationship management and growth into gear. My strengths in Customer Success lie in making processes for getting resources and information to clients more efficiently and growing a personal yet professional bond with clients. Thena helps bridge the gap in communication between businesses and their clients like never before and I\'m very excited to be guiding them through their growth process.
EDUCATION
FIDM
Bachelor of Science, Marketing & Business Management
SKILLS
ABOUT MELISSA REYNA
I am an Account and Project Manager for clients with 13+ years experience in Customer Success Management in digital marketing with experience working with customers in various industries but a special place in my heart for e-commerce. I thrive in high-stakes situations where I can manage the needs and expectations of my clients and my successes have been primarily attributed to my ability to balance a creative, analytical, and technical mindset.Throughout my career, I have been responsible for working with sales teams to secure partnerships, project managing implementations, and afterward developing and managing eCommerce and digital marketing strategies for an extensive portfolio of enterprise clients in media and commerce such as HBO, Discovery Networks, FTD, Signet Jewelers (Kay, Zales, Jared, & more.) I\'ve also been responsible for analyzing, optimizing, and reporting performance. I have a proven track record in customer success management, project management, campaign strategy, digital marketing strategy, and being a trusted and respected member of my organizations. In addition to a successful career in tech and CS, I am passionate about side projects volunteering with foster youth through SF CASA and as a Tier 3 personal trainer at Equinox.
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