Melissa Francis

Senior Human Resources Business Partner @Microsoft

Remote, GB

As a trusted HR Business Partner and Coach, consistently leads with empathy, clarity, and strategic insight to enable leaders and teams to thrive. Partnered across Enterprise Sales and Customer Success organisations (c.500 employees), delivering people strategies that align with business goals, foster inclusive cultures, and elevate employee experience in dynamic, high-impact environments during the era of Generative AI transformation.Key achievements include:• Driving cross-functional initiatives focused on manager excellence, employee engagement, internal mobility and low performance management – translating insights into action and measurable impact. Improving employee thrive score by 5 pts in latest bi-annual survey and reducing bad attrition by c. 4% YoY• Coaching senior leaders through change with a calm, thoughtful presence that builds trust and unlocks performance• Partnering with senior leaders to shape organizational development strategies and enhance leadership team effectiveness – facilitating Leadership Team Meetings, team diagnostics, and interventions that strengthened alignment, trust, and performance• Part of the extended UK leadership team, contributing to strategic projects and driving organisational success, including acting as HR lead and architect of the first-ever UK-wide manager community (c. 900) o Created a peer-led, hybrid development experience built by managers, for managerso Overcame organisational silos and budget constraints to deliver a high-impact event that fostered connection, confidence, and high levels of engagement across multiple business units• Consistently recognised for championing a culture of kindness and psychological safety.• Leveraging strengths in trust-building, coaching, and systems thinking to build strong strategic partnerships, orchestrate change, and support talent growth at scale.• Thriving in ambiguity and energised by the opportunity to co-create solutions that are both human and high-performing.

Oxford Brookes University

Bachelor's degree

Oxford Brookes University

Post Graduate Diploma (CIPD)

Henley Business School

Professional Certificate in Executive Coaching