Mel Fountain

Support and Professional Services Manager @Tes

Yeovil, GB

In my current role, I lead a fully remote, international Support and Professional Services team within a high-growth B2B SaaS environment. My focus is on aligning service delivery with strategic business objectives while ensuring exceptional customer outcomes.I drive operational efficiency through process improvement initiatives, harmonising tools and workflows across the business to promote consistency and scalability. I partner closely with cross-functional teams to break down silos, streamline communication, and optimise resource utilisation. As a key escalation point, I ensure swift resolution of issues and maintain high levels of customer satisfaction.My leadership extends to talent development, where I champion growth through tailored coaching, skills development, and strength-based team management. I also play a central role in project delivery, change control, and profitability.With a strong emphasis on service excellence, I maintain close engagement with clients and internal stakeholders to continuously elevate quality, ensure commercial viability, and support product and operational improvements.

Sexey's School, Bruton

Art & Design, English Literature, Ancient History