Mehwish F.
Customer Experience Specialist @Kaplan
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WORK HISTORY
Customer Experience Specialist @Kaplan
Bengaluru, IN
EDUCATION
J.D. Women's College
intermediate, Biology/Biological Sciences, General
Dr. N. C. Girls High School
Matriculation
Veer Kunwar Singh University, Arrah
Bachelor of Science - BS, Zoology/Animal Biology
ABOUT MEHWISH F.
At Kaplan, as a Customer Experience Specialist, I excel in complaint management and technical writing, driving significant improvements in student engagement and service delivery optimization using tools like CRM and Salesforce.With a strong analytical mindset and a proven track record of resolving complex inquiries, I actively promote a culture of continuous improvement.My experience at Telligent Support and Aegis Global has honed my expertise in CRM administration and multi-channel support. I have effectively managed escalations, consistently ensuring compliance with service level agreements (SLAs), while streamlining processes that elevate the customer experience. This proactive approach has been crucial in achieving exceptional customer retention and engagement rates.
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