Alen James
Customer Experience Specialist @Kaplan
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WORK HISTORY
Customer Experience Specialist @Kaplan
Bengaluru, IN
Worldwide Student Care: Steering students from 26+ countries through various educational paths like Real Estate Education, CFA, CAIA, FRM, ESG, Securities, and Insurance.* Tech-Driven Assistance: Gensys Cloud (GenAi), Salesforce (KP & KTP), WDE, and OPS3 tools, alongside our Learning Management System, to enrich student engagement.* Flowing Excellence: Crafting a seamless and supportive journey for our global student community, nurturing triumph and contentment.
EDUCATION
Mahatma Gandhi University
Bachelor of Science - BS, Physics w/ Applied Electronics
ABOUT ALEN JAMES
For over 5 years, I’ve specialized in turning high-stakes friction into seamless student…
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