Mehran Ebadi
Customer Service Specialist @Lloyds Banking Group
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WORK HISTORY
Customer Service Specialist @Lloyds Banking Group
Stratford-Upon-Avon, GB
Delivering professional, reliable support to customers across everyday banking needs.Handling enquiries, providing clear guidance, and resolving issues efficiently.Building trust through positive interactions while upholding Lloyds’ values and service standards.
EDUCATION
Islamic Azad University
Bachelor of science, Oil&gas production
Aston University
Master's degree, Business, Management, Marketing, and Related Support Services
Islamic Azad University
Master's degree, Management
BAT Pars
Roshd Academy, Marketing
Islamic Azad University Central Tehran Branch
Master of Arts - MA, Human Resources Management/Personnel Administration, General
SKILLS
ABOUT MEHRAN EBADI
Dedicated professional with a strong background in customer service, sales, and operational support across FMCG, hospitality, and financial services environments. Experienced in engaging with customers, understanding their needs, and delivering effective service solutions. Gained foundational exposure to quality control through a one-year UK-based academic internship, supporting operational standards and process awareness. Completed an MSc in Business and Management at Aston University, with academic focus on Operations Management, Strategy Management, and Demand Planning. Currently working in banking customer services, with hands-on experience in digital advocacy, supporting and training customers to confidently use digital banking tools and mobile applications. Skilled in communication, problem-solving, and customer education, with a proven ability to guide customers through digital transformation while maintaining high service standards. Adaptable professional seeking opportunities to contribute to customer experience, digital engagement, and operational efficiency.
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