Megan Kelly

WORK HISTORY

EDUCATION

ABOUT MEGAN KELLY

As a highly accomplished leader in Marketing and Project Management, I have earned a reputation for exceptional organization, top performance, and innovative thinking. I possess a strong track record of success in driving new process efficiencies and achieving key objectives. In addition to my core responsibilities, I am deeply committed to community involvement and giving back. I actively participate in Employee Resource Groups (ERGs) focused on community outreach programs. These efforts reflect my dedication to making a positive impact both inside and outside of the workplace. Examples of my career highlights include: I was awarded Verizon\'s highest CEO award for creating and launching highly successful online wireless workshops that drove $3 million in incremental eCommerce revenues and a 7% increase in Net Promoter Score (NPS). I created a culture and recognition program at Verizon that resulted in a significant 50% increase in employee satisfaction within a 12-month period. I spearheaded the implementation of Wrike, a project management software, across our organization to drive process efficiency and automation. I significantly reduced call-in rates by revising process flows in the Verizon Wireless retail Interactive Voice Response (IVR), with projected savings of $45 million. I co-launched an Employee Resource Group (ERG) called Women in Nationwide to support, collaborate, and promote women\'s leadership across our employee, member, and vendor organizations. In addition to my hands-on work, I completed a Bachelor Degree of Business Administration (Summa Cum Laude) and training that includes: Lean Six Sigma Business Acumen Website Optimization Certification Scrum and agile methodologies Outside of work, I serve as a volunteer for several organizations such as, The Special Olympics, Night To Shine and Dress For Success. My areas of expertise include: Marketing (cross-channel) I Brand Strategy I Event Planning I Operations I Digital eCommerce