Meg McCormack
Customer Success Manager @Hi Marley
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WORK HISTORY
Customer Success Manager @Hi Marley
Boston, MA, US
ABOUT MEG MCCORMACK
Hi Marley unifies communication across the customer journey with a secure, SMS-powered platform that integrates seamlessly with core systems, service providers, and digital tools. In my role, I work closely with:• Executives to align on outcomes like CSAT, NPS, and operational efficiency• Claims leaders and adjusters to optimize workflows and drive measurable results• Cross-functional teams to ensure smooth onboarding, training, and long-term successResults my customers achieve:↳ 35–60% fewer calls and voicemails↳ 4.8/5 policyholder survey ratings↳ 30% faster cycle times through automation and improved collaborationI’m passionate about making insurance communication more efficient, human, and secure — helping teams focus on what matters most: supporting policyholders when they need it most.
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