Medala Sai Sruthi Goud
Servicenow Developer @Wipro
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WORK HISTORY
Servicenow Developer @Wipro
Hyderabad, IN
ServiceNow Admin & Developer with 4 years of experience in ITSM modules, HRSD,CMDB. Having experience in UI Policies, Client Scripts, Business Rules, Script Includes, Service Catalogs, Integrations, Flow designer, HR Services
EDUCATION
Sri Shiridi Sai Junior College
Intermediate (Mathematics, Physics, Chemistry)
Nishitha Degree College, Nizamabad
Bachelor's degree (Mathematics, Statistics and Computer Science)
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech, Computer Software Engineering
Matrusri High School
Secondary School Education
ABOUT MEDALA SAI SRUTHI GOUD
I have overall 5 years of experience in IT, with 4 years of strong hands-on experience as a ServiceNow Developer. I specialize in designing, developing, and customizing end-to-end ITSM, HRSD and CMDB solutions that align with business needs and ITIL best practices.I have worked extensively across major ServiceNow modules, including Incident, Problem, Change, Knowledge, Service Catalog, and Request Management. My experience includes building catalog items, record producers, workflows, Flow Designer automations, notifications, SLAs, and custom integrations using REST and SOAP APIs.I have strong server-side and client-side scripting expertise, along with deep understanding of scripts such as Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs. I have also worked on Import Sets, Transform Maps, Update Sets, and CMDB CI relationships with hands-on experience in data imports.I collaborate closely with clients to gather requirements, provide scalable solutions, and ensure smooth delivery across SDLC phases — from analysis and development to testing and deployment. I also have experience in ITBM Demand Management and CSM (Customer Service Management) for enabling external business users.
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