Rubel Miah
Customer Experience Rep @HSBC
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WORK HISTORY
Customer Experience Rep @HSBC
London, GB
Ensured an exceptional service to clients on arrival into the bank. Dealt with multiple clients daily and recommend other channels to save time including mobile, telephone and internet banking options. Booked in appointments and handed over customer issues to colleagues where required. Opened accounts, advised customers and recommend banking solutions including those available from digital channels. Developed a thorough understanding of customer requirements before advising accordingly. Performed in a target-driven environment working towards own and team deliverables. Deputised in the absence of managers as an authorized deputy.
ABOUT RUBEL MIAH
An accomplished and high achieving professional with several years of experience working in the banking sector for HSBC. Proven track record of successfully engaging with clients, advising on financial products/services and complying with regulations. An influential team player with excellent leadership qualities who can motivate, educate and bridge the gap to achieve results by building long-term and mutually beneficial internal & external stakeholder relationships. Excellent communication, numerical and documentation skills, with a proven ability to seize opportunities, whilst building long lasting trust, and mutual respect at all levels.
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