Mazharul Islam Utshab
Associate - Technology Tier Ii @Sutherland
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WORK HISTORY
Associate - Technology Tier Ii @Sutherland
Windsor, ON, CA
EDUCATION
DRMC - Dhaka Residential Model College
Higher Secondary Certificate, Science
Bangladesh University of Professionals (BUP)
Bachelor of Business Administration - BBA, Management
ABOUT MAZHARUL ISLAM UTSHAB
I am a results-driven professional with experience in customer experience management, operations, and strategic sales. Currently working at Sutherland, I specialize in resolving OTT platform-related issues, ensuring seamless customer experiences, and driving operational efficiency. With a strong track record in problem-solving and mentorship, I have successfully coached and developed new hires while maintaining high performance metrics. Previously, as a Team Lead at MGH Group, I played a pivotal role in establishing a full-scale import sales operation, optimizing shipment coordination, and leading a high-performing team that achieved record-breaking sales for two consecutive years. My expertise spans strategic sourcing, supplier relationship management, and operational planning, with a focus on continuous process improvement. Beyond my professional experience, I am passionate about leadership, team development, and fostering strong business relationships. I thrive in collaborative environments where I can contribute to process optimization, drive customer satisfaction, and lead teams toward success. I am always eager to connect with like-minded professionals and explore opportunities to create meaningful impact.
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