Maqsud Hasan
Associate, Customer Service @Walmart Canada
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WORK HISTORY
Associate, Customer Service @Walmart Canada
St John’s, NL, CA
Providing exceptional customer service by promoting products and services, locating merchandise, assisting with purchase decisions, and resolving customer issues.• Managing merchandise, CAPing bins, and completing picks in a safe and clean environment.• Support asset protection procedures and privacy standards.• Ensuring modular integrity, correcting PI, and resolving shelf capacity errors.
EDUCATION
Khulna University of Engineering and Technology
B.Sc. Eng.
Memorial University of Newfoundland
Master of Applied Science (MASc)
ABOUT MAQSUD HASAN
Telecommunication Engineer with 8+ years of experience in Radio Network Planning, Optimization, and Configuration (5G/4G/3G) for a leading multinational telecom operator with over 41 million subscribers and $700 million in revenue. Experienced in implementing innovative projects to enhance Quality of Service (QoS) and drive revenue growth, with a proven track record in: • 3G/4G/5G Parameter & Feature Analysis: Conducted comprehensive parameter audits across sites in the network, and implemented features to improve network KPIs.• Project Implementation: Successfully executed critical projects including- Automatic Frequency Planning (AFP): Clustered 500+ sites, reducing CDR by 6%- New Site Rollout: Managed 700+ new site rollouts, ensuring a 30% increase in cluster revenue- Cell Split & MIMO: Implemented on 500+ sites, achieving a 35% improvement in throughput- Dynamic Spectrum Sharing (DSS) & Carrier Aggregation (CA): Deployed across 1300+ sites, improving throughput by 20% and saving $112K in CAPEX- Load Balancing and Traffic Steering: Optimized in major clusters of 1500+ sites, resulting in an 18% improvement in throughput.• Customer Complaint Resolution: Resolved 500+ customer complaints through cost-effective solutions by adjusting network parameters and deploying indoor solutions (Repeaters/IBS/Pico).• Troubleshooting: Efficiently identified and rectified operational issues for 700+ sites through prompt analysis of KPI, hardware, and drive test logs.• Advanced Tool Usage: Proficient with radio design and OSS tools such as MapInfo Professional, Mentum Planet, Forte, Actix, Anritsu Spectrum Analyzer, iManager NetNumen, Nemo Outdoor, TEMS• FPGA Design & Simulation: Quartus Prime, ModelSim Altera, FPGA deployment (DE-10), VHDL• Process Automation: Developed RAN KPI monitoring dashboards using Python to automate processes and reduce operational costs.→ Current Focus: Expanding my knowledge in ML/AI and its applications in telecommunications.My goal is to leverage my expertise to innovate and improve network services, ensuring enhanced Quality of Service (QoS) and user satisfaction.
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