Max Kennard

Head of End User Services @Leidos

Southampton, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Head of End User Services @Leidos

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EDUCATION

N/A

Bournemouth University

Business Information Technology

SKILLS

Active DirectoryXpEscalationService-Level Agreements (Sla)Windows ServerIT OperationsWindows 7Managed ServicesIT Service ManagementServersItilCisco TechnologiesHelp Desk SupportBlackberry Enterprise ServerCitrixNetwork SecurityTeam ManagementSlaDisaster RecoveryMicrosoft ExchangeWindows XpNetworkingHpGroup PolicyTeam LeadershipVmware EsxApple MacintoshVirtualizationTcp/IpWindowsMicrosoft ProductsVmwareTechnical SupportIT ManagementService ManagementService DeskDesktop SupportMicrosoft Technologies

ABOUT MAX KENNARD

With over 10 years experience working within a Managed Service Provider and over 18 years in an operational IT environment, possesses a good knowledge of Service Desk Management, processes and functions. An effective communicator who is committed to team and self-development and consistently delivering a high standard of service. Experienced in people management having held positions with responsibility for over 20 staff operating 24/7/365 worldwide. A proactive and positive individual who always works collaboratively with colleagues, 3rd parties and customers. Ensuring that managed teams also have the same drive and focus, reacting calmly in pressured situations and managing time efficiently have been key skills developed working at senior levels. Proud of ability to influence and engage, both verbally and in writing with both customers and colleagues at all levels.

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Max Kennard — Head of End User Services at Leidos in Southampton, GB | Unifers