Gary Brown
Customer Experience Officer @Leidos
Signup · Get unlimited contacts
WORK HISTORY
Customer Experience Officer @Leidos
Lead all Customer Experience (CX) and User Experience (UX) initiatives for the RHRP program, ensuring alignment with strategic goals and fostering a customer-centric approach. Responsibilities include developing and executing a comprehensive CX plan to enhance engagement and service delivery, leveraging feedback and KPIs to measure and optimize customer experience, and collaborating with engineering to implement innovative solutions and automation. The position emphasizes transparent communication with diverse customer segments, driving readiness campaigns, and contributing to program-wide strategies to enhance overall effectiveness and satisfaction.
EDUCATION
University of Illinois Urbana-Champaign
Master of Business Administration - MBA, Business Administration and Management, General
Graham Hospital School of Nursing
Diploma, Registered Nursing/Registered Nurse
Southern Illinois University Edwardsville
Bachelor's degree, Registered Nursing/Registered Nurse
The United States Army War College
Master of Strategic Studies, Military Strategic Studies, General
ABOUT GARY BROWN
Accomplished health executive with over 20 years of experience in clinical and medical…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.