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Mauro Brecha Campos
Associate Director @Alper Seguros
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WORK HISTORY
Associate Director @Alper Seguros
EDUCATION
Centro Universitário do Instituto Mauá de Tecnologia
Engineer, Eletronic
USP - Universidade de São Paulo
MBA, Marketing Specialization
SKILLS
ABOUT MAURO BRECHA CAMPOS
Over 27 years of experience in Information Technology, leading support services, infrastructure projects, contact centers, and customer care environments across Latin America and beyond. Career developed in global technology companies such as Avaya and Lucent.Extensive expertise in customer services, leadership, and business transformation, managing teams of more than 200 professionals across multiple countries. Skilled in finance, P&L administration, SLA management, outsourcing/insourcing strategies, and ITIL best practices.Strong track record of digital transformation, including automation, data-driven decision-making, and the adoption of new tools and processes. Familiar with the application of artificial intelligence (AI) in IT support and customer services, such as chatbots, predictive analytics, and AI-enabled automation to reduce costs, improve efficiency, and enhance customer experience.Bachelor of Electrical Engineering with an MBA from USP. Native Portuguese, fluent English and Spanish.
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