Mauro Miskulin

Order Management and Sales Enablement Specialist @Philips

Toronto, ON, CA

Manage the end-to-end order acquisition process for commercial healthcare equipment (Ultrasound, Imaging, Healthcare Informatics), ensuring timely order fulfillment and improved customer satisfaction.• Review French and English customer orders for compliance with SOX and internal policies; secure approvals, process orders in SAP, and notify key stakeholders via Salesforce (Sales, Finance, Project Management, Service Account Managers, Order Management) to ensure order accuracy, regulatory compliance, and operational efficiency.• Explain and clarify contract terms and order processes to the Sales team, promoting consistent adherence.• Develop Standard Operating Procedures (SOPs) and training materials to support onboarding and process consistency within the Order Acquisition team.• Conduct testing for NPI to Cash and One Division projects in Canada; provided training and go-live support to ensure smooth implementation.• Explained contract terms to sales and project management teams, providing training and ongoing support to ensure process adherence.• Utilized CPQ (Configure, Price, Quote) with Apptus as an advanced user to streamline pricing and quoting processes.• Managed CLM (Contract Lifecycle Management) using Salesforce to oversee contract creation, execution, and tracking throughout the lifecycle.

Universidade de São Paulo

Bachelor's degree

FGV - Fundação Getulio Vargas

Post-graduation