Maureen Cooke

Service Design Lead @IBM

Halifax, NS, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2025 — Present

Service Design Lead @IBM

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CA

EDUCATION

2015 — 2016

Executive Coaching Program, Heather Foran, ACPC, BA Toronto, Ontario

Restructure Thinking to Increase Mindfulness and Influence

1988 — 1992

St. Francis Xavier University

Bachelor of Business Administration Degree, Major in Information Systems

2011 — 2013

Dalhousie University

Business Analysis, Certification Program

2014 — 2021

H3Uni Higher Education - a university for the third horizon

Master in Transformational Education, Critical Thinking

SKILLS

Dedication to Continuous ImprovementBusiness StrategySharepointTeam ManagementAnalysisProject ManagementService DeliveryTrainingProgram ManagementTelecommunicationsChange ManagementInformation TechnologyManagementConsultingStrategyBusiness DevelopmentTeam BuildingTroubleshootingService ManagementSdlcSoftware DevelopmentTeam LeadershipBusiness IntelligenceSoftware Project ManagementBusiness RequirementsEnterprise ArchitectureManage Client RelationshipsCrmBusiness AnalysisErpTestingStrategic PlanningRequirements GatheringLeadershipVisioItilBudgetsCross-Functional Team LeadershipSystems AnalysisNew Business Development

ABOUT MAUREEN COOKE

Results-driven Delivery Project Executive and Senior Project Manager professional with 2+ decades experience. Maureen is a strategic leader that provides client solution delivery of short-term operational optimizations in parallel to execution of multi-year digital technology strategies. She develops strong client relationships and partnerships between the delivery and cross-functional teams to foster collaborations and innovation to solve complex problems. Maureen’s expertise encompasses delivery management across enterprise teams in a range of industries such as utilities, manufacturing, logistics, education, IT consulting services and municipal, provincial and federal governments. • Strategic Planning • Delivery Execution • Stakeholder Management • Client Relations Management • Program Management • Program Governance • Risk Management • Opportunity Management • Senior Project Management with agile, scrum and waterfall methodologies

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Maureen Cooke — Service Design Lead at IBM in Halifax, NS, CA | Unifers