Maud Kicka

WORK HISTORY

EDUCATION

SKILLS

ABOUT MAUD KICKA

As Lead Research OPS at Renault, I design and deploy user research ecosystems built to scale, last, and deliver meaningful product impact. With a hybrid background in UX design, research, and operations, I connect human, methodological, and organisational layers to build robust, accessible, and actionable frameworks. I led a Research Scalability Plan to address a key issue: UX researchers constantly pursued designers to identify needs. This led to bottlenecks, a lack of anticipation, and extended ramp-up times for researchers to understand product contexts. Thanks to the plan- We trained designers to conduct their evaluative studies - Streamlined the research request process - And sped up the setup of studies with greater clarity and autonomy🧰 I also built a comprehensive Research Kit for designers, aimed at- Standardising research practices - Raising insight quality and accelerating research implementation across product teamsThis kit includes theoretical foundations, turnkey data collection and insight delivery templates, and a rich, modular Figma/Figjam library to support scalable usage. I firmly believe that well-structured and shareable insights are not merely research outputs; they are assets that drive collective intelligence, hasten decision-making, and enhance teams throughout the organisation. I’m now seeking new challenges, especially international opportunities, within organisations ready to elevate their research practice to the next level. If you’re looking to mature your UX research operations and drive better product outcomes, let’s connect.