Matt Smallman
Symnex Consulting
Winchester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Present
@Symnex Consulting
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EDUCATION
1997 — 2000
University of Warwick
BSc, Management Sciences
1997 — 2000
University of Warwick - Warwick Business School
BSc, Management Sciences
SKILLS
Security ManagementBusiness DevelopmentCall CentersKnowledge ManagementWealth ManagementBusiness IntelligenceChange ManagementContact CentersWealth Management ServicesBankingProject DeliveryTeam ManagementProject Portfolio ManagementFraud PreventionCustomer Experience TransformationBusiness ArchitectureCustomer Relationship Management (Crm)Business Process Re-EngineeringGovernanceBusiness Process ImprovementCross-Functional Team LeadershipThreat & Vulnerability ManagementComplaints ManagementContact Center DesignStrategyChannel OptimizationProgram ManagementPrivate BankingManagementOperating Model DesignProcess ImprovementOnline ServicesFinancial ServicesCrmOperating ModelsOperations ManagementTraining DeliverySenior Stakeholder ManagementBusiness TransformationLeadership
ABOUT MATT SMALLMAN
I passionately believe that the customer experience is the only enduring source of…
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