Matt Sanger

Cx Ai Program Manager @BARK

Columbus, OH, US

I build things for dogs and their people.As BARK’s CX AI Program Manager, I lead the design of AI-powered support experiences that are helpful, human, and unmistakably BARK. I helped launch our first conversational AI and shaped its voice to feel more like a clever friend than a script.Behind the bark and wag, I use Generative AI and LLM-powered tools to help us listen better. We turn conversations into insights that drive smarter support and better product decisions.My work lives where customer experience strategy, technology, and storytelling meet. I collaborate across Product, Engineering, and CX to make sure automation and self-service feel thoughtful, useful, and on brand.Always learning. Always evolving. Always serving dogs (and their humans).

Temple University

BBA, Entrepreneurship