Hernan Giraldo
Servant of the Pups & People @BARK
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WORK HISTORY
Servant of the Pups & People @BARK
EDUCATION
The Ohio State University
Bachelor of Arts, Sociology and Criminology
Franklin University
Masters Candidate, Business Administration
SKILLS
ABOUT HERNAN GIRALDO
I\'m a Customer Experience leader with over 20 years of diverse customer service experience. Extremely passionate about creating and driving best-in-class Customer Experience organizations and customer-centric cultures. I have proudly led and been part of service teams that have been critically acclaimed by industry experts and more importantly by customers. I possess a deep understanding of how to successfully oversee multiple aspects of an inbound contact center environment and operations driving customer evangelism. Specialties: Fully Bilingual English-Spanish Exceptional Interpersonal Skills Process Improvement Project Management Operations Management Customer Service Customer Engagement Social Media Strategic Planning Demand Forecasting Budgeting/P&L Management Disaster Recovery Training Development Public Speaker & Presenter Technology Selection & Implementation Interviewer/Recruiter
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