Matt Lake
Senior Director of Product Management @Pegasystems
Cambridge, MA, US
EMAILS
MOBILE NUMBERS
+91 *********19
Signup · Get unlimited contacts
WORK HISTORY
Apr 2020 — Present
Senior Director of Product Management @Pegasystems
View department →
Steer the platform and customer service application product groups to deliver functionality such as chat, chatbots, email bots, voice AI, channel integrations, and agent experiences. Played key role in the acquisition of Qurious.io, then worked on integration of the Qurious team and product. Deliver Voice AI, real-time intelligent guidance for agents based on active voice conversations.
EDUCATION
1997 — 2001
James Madison University
BS, Integrated Science and Technology
2005 — 2008
Harvard University
ALM in Extension Studies, Masters in Management
SKILLS
CssHtmlRequirements GatheringBusiness AnalysisPhpDatabasesSdlcErpPeoplesoftMicrosoft OfficeUnixData AnalysisBusiness Process ImprovementSoftware DevelopmentRequirements AnalysisLinuxSqlJavascriptSoftware Project ManagementIntegrationSecurityXmlMobile Devices
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.