Matti Holtmann
Senior Manager, Strategic Account Services Germany @Amazon
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WORK HISTORY
Senior Manager, Strategic Account Services Germany @Amazon
Berlin, DE
I lead Strategic Account Services for Amazon Germany, managing 75+ professionals—including 8 managers and managers of managers—across Hamburg, Berlin, and Munich. As a leader of leaders, I set strategic direction and empower my team to execute while staying true to my core priorities: team development, customer success, and measurable results.My team and I cultivate relationships with our largest marketplace sellers through data-driven strategies that have expanded domestic GMS coverage and significantly improved satisfaction metrics. I sponsor high-impact initiatives within SAS including the Large Seller Program, Softlines, B2B expansion, DE Deals, and comprehensive seller engagement strategies.My leadership combines strategic vision with hands-on engagement—conducting extensive face-to-face seller visits, hosting regional events, and developing scalable programs across the EU. I thrive at the intersection of marketplace growth, seller success, and team development, consistently raising the bar for our sellers and organization.
EDUCATION
HTWK Leipzig
Diplom-Verlagswirt, Publishing
Genesee High School
Diploma
Edinburgh Napier University
BA Business Management, E-Commerce/Electronic Commerce and International Business
SKILLS
ABOUT MATTI HOLTMANN
With over a decade of experience spanning retail, e-commerce, and digital transformation, I specialize in cross-functional, cross-border leadership that puts customer and seller feedback at the heart of strategic change. Currently serving as Senior Manager of Strategic Account Services at Amazon, I lead teams across departments, cities, and countries to drive marketplace seller success.My approach is forward-looking and results-driven: I build impactful relationships with top marketplace sellers, leveraging data and operational excellence to deliver sustainable growth. From launching Amazon\'s Strategic Account Services Program in Germany to scaling initiatives across the EU, I balance strategic vision with hands-on execution—conducting face-to-face seller visits, hosting regional events, and developing programs that raise the bar for our sellers and organization.I empower teams to excel while staying laser-focused on measurable outcomes and Amazon\'s customer-centric mission.
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