Matthew Paglia
Customer Advocate @Budderfly
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WORK HISTORY
Customer Advocate @Budderfly
Shelton, CT, US
As a Customer Advocate at Budderfly, I manage a portfolio of ~200 QSR accounts, driving over $4 million in Annual Recurring Revenue while ensuring exceptional client satisfaction. I oversee the full customer lifecycle—from onboarding and installation to ongoing support—delivering insightful account reporting, swiftly resolving issues, and collaborating cross-functionally to meet customer needs. With expertise in customer retention, sales, and CRM systems, I proactively advocate for clients, enhance their experience, and drive long-term success
EDUCATION
Providence College
Business Economics
ABOUT MATTHEW PAGLIA
Account Management & Customer Experience
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