Matthew Shanley

WORK HISTORY

SKILLS

ABOUT MATTHEW SHANLEY

Hello, thanks for taking the time out to look at my profile! I am hard working, extremely customer focused individual with excellent technical, CSM (Customer Success + Service) and account management skills at senior / Principal level. Presently, I work for Trend Micro as a Principal Customer Services Manager / Technical Account Manager. I am (and have been) responsible for looking after, guiding and advising many high-profile, global companies including those within the financial, automotive, education, government and construction sectors on their deployment and cyber security needs across a vast range of products, integrations and services.I held my previous role as a Senior Technical Account Manager for over 6 years with a different vendor (Forcepoint) and prior to that, various technical support and management positions.My current employer provides robust security solutions in many areas including AI, Cloud as well as on-premise and end-user protection.In the past, I have been involved in several key networking projects involving initial design, development, integration, planning and deployment. I have also undertaken and delivered key training courses for multiple products and vendors throughout my employment history.I have experience of project management within software publishing and have been responsible for delivering several software products to market. In addition, I have a keen eye for new technology and have helped acquire and introduce several new hardware and software solutions into the companies where I have worked as part of the CSM / technical / pre-sales team and post-sales teams. The nature and direction of my employment, has also meant that I he taken on and achieved several support team management roles.I have an analytic, inquisitive nature – and possess excellent troubleshooting and technical experience as well as exemplary communication (written and oral) skills. I have a \"common sense\" approach and attitude and am methodical and efficient. I pride myself on having extremely high standards in terms of customer focus and care which ensures that I quickly become and retain that position of trusted advisor. The quality of my work has also led to strong customer retention, revenue and renewal opportunities.Feel free to reach out and contact me if you would like to know more.Thanks.Matt.