Ivy Harvey
Smb Customer Success Account Manager @TrendAI
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WORK HISTORY
Smb Customer Success Account Manager @TrendAI
Identifies existing renewal business opportunities in assigned territories and generating new business leads within these accounts-Builds relationships with customers and decision makers to determine business needs -Outbound communication into territories Channel Partners and End Customers to renew and upgrade existing licenses- Researches customer\'s product usage and effectiveness to ensure a plan is created to address irregularities and weak points-Resolves conflict and ensures customer satisfaction-Proactively identifies upgrade opportunities
EDUCATION
Clemson University
Health Services/Allied Health/Health Sciences, General
Clemson University
Minor, Athletic Leadership
ABOUT IVY HARVEY
Customer Success | Account Manager | Renewals |
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