Matthew Lo Prete

Front Desk Agent @Residence Inn by Marriott

Bronx, NY, US

As a Front Desk Agent at the Residence Inn by Marriott my day to day tasks include- Manage room reservations, confirm bookings, and address guest inquiries regarding availability, rates, and features- Utilize FOSSE property management system to process payments and reconcile transactions at end-of-shift- Deliver high-quality customer service across in-person, phone, and email channels, handling special requests and resolving complaints- Coordinate with housekeeping and maintenance to ensure timely room readiness and issue resolution- Compile and distribute shift reports to management and incoming staff- Organize inventory and monitor stock levels using spreadsheets- Support partnership efforts with the American Red Cross and NYCHA.