Matthew Lenda

Learning and Development Program Manager @Upwork

Jacksonville, FL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2023 — Present

Learning and Development Program Manager @Upwork

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Jacksonville, FL, US

In this role, I lead global L&D initiatives with a focus on onboarding, compliance, and learning technology. I design, develop, and deliver company-wide orientation and onboarding, drive the effectiveness of our learning technology, and lead ongoing career development programs at scale. • Identified, vetted, and selected a replacement Learning Management System for adoption in 2024, resulting in cost savings of per year, by collaborating with internal Upwork teams to develop a custom LMS tool, overseeing system design, content migration plan, and technical setup for implementation.• Achieved 99.9% corporate compliance training completion for the entire employee base by December 2023, 2024, and 2025, through quarterly push campaigns and reporting to various stakeholders, in order to pass various external vendor audits.• Led and project managed the annual company-wide performance review cycle, developing a comprehensive project management plan, detailed timelines for implementation, creation of program assets, including presentation decks, and a company communications plan, and facilitation of these materials.

EDUCATION

N/A

Oakland University

Bachelor of Science (B.S.), Human Resource Development; Minor: Employment Systems & Standards

N/A

Northeastern University

Master of Science (M.S.), International Relations, Concentration: Global Student Mobility

N/A

Università degli Studi di Macerata

Art History, Italian Arts

SKILLS

Event PlanningProblem SolvingOutlookLeadership DevelopmentHigher EducationRecruitUniversity RelationsMarketingHuman ResourcesMicrosoft WordResume WritingTeam LeadershipData AnalysisStudent DevelopmentOrganizational DevelopmentProfessional OrganizingSocial NetworkingRetailCommunity OutreachLeadershipProgram ManagementCareer DevelopmentInternational TravelCultural DiversityTeamworkResearchCustomer SatisfactionTrainingStudent AffairsEmployee RelationsStrategic PlanningMicrosoft OfficeSalesTeachingTime ManagementInventory ManagementCollege RecruitingRecruitingCustomer ServiceData Entry

ABOUT MATTHEW LENDA

At Upwork, my journey has evolved from a externally contracted Learning & Development Specialist to my current role of Learning & Development Program Manager. In this capacity, I\'ve spearheaded global initiatives, notably in onboarding and compliance. My efforts culminated in a seamless Learning Management System transition, yielding an impressive cost reduction while maintaining a 100% compliance rate across a corporate & hybrid workforce of approximately a skill set grounded in instructional design, leadership development, and employee engagement, my focus is on fostering a culture of continuous learning. My contributions to Upwork include creating a world-class remote onboarding experience and implementing mid- and annual performance review programs in collaboration with HR Business Partners. These initiatives are a testament to my commitment to enhancing employee development and driving transformative learning solutions.

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