Matthew Goodfriend
Senior Manager, Learning and Development @GameStop
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WORK HISTORY
Senior Manager, Learning and Development @GameStop
Grapevine, TX, US
Oversight of Learning and Development materials such as eLearning, Microlearning, Training Courses, facilitation and learning tools to retail locations, Corporate Office, and Refurbishment Operations serving over 15k associates. Led the relaunch of Product Lessons, resulting in average increases of 27% in pre-orders and sell through at launch exceeding reservation quantity.Provide a full training discourse using the ADDIE model to analyze areas of opportunity, design content delivery type, develop training materials, implement the tools and evaluate impact on the business and associates.
EDUCATION
Bowling Green State University
Biology, General
ABOUT MATTHEW GOODFRIEND
Currently managing retail learning and development, including but not limited to LMS administration, full learning production from intake to end-stage feedback and adjustment, direct contact, interdepartmental relationship management, and enterprise-wide connectivity.Results-oriented leader utilizing accountability, coaching, and strong interpersonal communication skills to drive a successful business. Passion for direct, empathetic and curious leadership resulting in commitment and a high level of execution. Focused on quickly actioning direct and indirect feedback around performance, operations, and talent.Demonstrable Skills in:Learning & Development-• Adult Education• Defining Requirements• Facilitation• Job Aids• Subject Matter Experts• Training Delivery• Design Research• Learning Management Systems• Presentations• Internal Process DevelopmentLeadership-• Strategic Vision• Operational Excellence• Establishing Priorities• Creative Problem Solving• Attention to Detail• Relationship Building and Development• Presentation Skills• Communication• Succession Planning• Personal Development• Change Management• Interpersonal Skills• Emotional Intelligence• Leadership Development• Interpersonal Communication• Multi-Unit Management• Team Building• Project Implementation• Interdepartmental RelationsBusiness Acumen• Profit & Loss Management• Feedback Management• Strategic Planning• Visual Merchandising• Retail Sales• Inventory Management• Driving Results• Customer ServiceProficient in:• KnowBe4• Articulate Rise360• Articulate Storyline360• Adobe Acrobat – LinkedIn Certified• Adobe InDesign – LinkedIn Certified• Adobe Photoshop – LinkedIn Certified• Microsoft PowerPoint – LinkedIn Certified• Microsoft Outlook– LinkedIn Certified
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