Matthew Goddard
Implementation Team Lead, Managed (Emea) @Rippling
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WORK HISTORY
Implementation Team Lead, Managed (Emea) @Rippling
Dublin, IE
EDUCATION
Wilmslow High School
9 GCSE's A-C, English Language and Literature/Letters, Science, Physical Education
Mitchell and Butler Plc
Retail and Marketing Graduate Scheme
Leeds Beckett University
BA Hons Journalism, Journalism, Public Relations & Marketing.
ABOUT MATTHEW GODDARD
Experienced and driven Customer Success Manager with an impressive background of onboarding, supporting and managing clients to increase annual recurring revenue.Highly motivated individual with a proven track record of delivering KPI’s, Business Goals and Customer Objectives through a strategic customer journey.• 14 years’ experience in Sales and Customer Management roles.• 4 years’ experience in Digital and Social Media Marketing roles.• Proven track record of achieving annual and quarterly quota targets.• Excellent client/customer management skills. Maximized client satisfaction in pressurized environments.• Voice of the Customer Advocate.• Most recently completed and graduated from Sage’s Aspiring Leader Programme.• Awarded AutoEntry/Sage’s Top Performer on 3 separate occasions by colleagues and managers.• Awarded ‘Directors Pick’ Award as best performer by the director of Customer Success.• Selected to represent the UK/I Customer Success Team at Accountex London 2022 and 2023.• Selected to represent the UK/I Customer Success Team on several high-level webinars for AutoEntry, GoProposal and Accountex Online.• Created, developed and implemented the first Upsell Standard and Process for UK/I & Canadian AutoEntry Customer Success Teams.
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